HAZEL LAMINATES

1Payment Terms

1. All payments must be made strictly according to the payment schedule specified in the quotation, proforma invoice, or tax invoice.
2. Unless otherwise agreed in writing, 100% advance payment is required before dispatch of goods.
3. Credit facilities, where expressly approved by Hazel Laminates, shall be subject to the agreed payment due date.
4. No verbal commitment, assurance, or request shall constitute an extension of credit or payment deadlines.
5. Payment shall be considered received only upon successful realization of funds in Hazel Laminates' designated bank account.

2Late Payment & Interest — 18% Per Annum

1. Any amount remaining unpaid after the agreed due date shall attract interest at 18% per annum, calculated on a simple-interest basis from the day following the due date until actual realization of payment.
2. Interest shall accrue daily on the outstanding amount at the annual rate of 18%, subject to applicable law.
3. Hazel Laminates reserves the right to suspend further supplies, cancel undelivered orders, and withdraw credit facilities where payments remain overdue.
4. Acceptance of delayed or partial payment shall not constitute a waiver of the right to recover the remaining outstanding amount or applicable interest.

3Non-Payment & Recovery

1. In the event of non-payment, Hazel Laminates may initiate lawful recovery proceedings after issuing any notice required by applicable law.
2. The buyer shall be liable for reasonable and legally recoverable expenses incurred in recovering overdue amounts, including legal fees, collection expenses, and court costs, subject to applicable law.
3. Dishonoured cheques or failed payment instruments may result in recovery action and other remedies available under applicable Indian law.
4. The buyer shall not withhold payment of undisputed amounts because of a dispute concerning another order or invoice.

4Goods Once Sold — No Return or Exchange

1. Goods once sold and delivered shall not be returnable, exchangeable, or refundable merely due to a change of mind, excess ordering, incorrect selection by the buyer, or cancellation of the buyer's project.
2. Custom-cut, fabricated, special-order, or made-to-order HPL sheets, laminates, cladding panels, and related materials shall not be eligible for cancellation or return once production, cutting, or procurement has commenced, except where required by law.
3. Returns for verified manufacturing defects, incorrect supply, or other legally recognized claims shall be handled in accordance with applicable law.
4. Any discretionary return accepted by Hazel Laminates must receive prior written authorization.

5Inspection, Damage & Complaints

1. Buyers are requested to inspect the quantity, shade, dimensions, and visible condition of materials upon delivery.
2. Any visible damage, shortage, or incorrect supply should be reported in writing, preferably within 48 hours of delivery, with photographs and supporting documents.
3. Claims relating to hidden manufacturing defects shall be considered in accordance with the applicable warranty and law.
4. Materials damaged by improper storage, incorrect installation, mishandling, misuse, or unauthorized modification shall not be covered by any voluntary seller warranty.

6Order Cancellation

1. Orders accepted and processed by Hazel Laminates cannot be cancelled unilaterally by the buyer.
2. Cancellation requests must be submitted in writing and shall require Hazel Laminates' approval.
3. For approved cancellations, Hazel Laminates may deduct documented, reasonable, and legally permissible costs already incurred, including procurement, processing, transportation, and customization expenses.
4. Refunds, if any, shall be processed after determining the applicable deductions and legal obligations.

7Ownership & Risk

1. To the extent permitted by law, ownership of goods shall remain with Hazel Laminates until full payment of the relevant invoice has been received.
2. Risk of accidental loss or damage shall transfer in accordance with the agreed delivery terms and applicable law.
3. Where legally permissible, Hazel Laminates may exercise its contractual and statutory remedies concerning unpaid goods.
4. No person acting on behalf of the buyer shall be entitled to dispose of unpaid goods in a manner that defeats Hazel Laminates' lawful rights.

8Delivery & Transportation

1. Delivery timelines are estimates unless expressly guaranteed in writing.
2. Transportation, unloading, handling, and installation charges shall be borne by the buyer unless specifically included in the quotation.
3. Hazel Laminates shall not be liable for delays caused by circumstances beyond its reasonable control, subject to applicable law.
4. Re-delivery and storage expenses caused by the buyer's failure to accept delivery may be charged at reasonable actual rates.

9Product Shade, Quality & Installation

1. Minor shade, texture, grain, and finish variations may occur between samples, production batches, and photographic representations, within applicable product specifications.
2. The buyer is responsible for verifying product suitability, measurements, and installation requirements before placing an order.
3. Installation must follow the manufacturer's applicable technical instructions.
4. Any express manufacturer warranty shall be governed by its stated coverage, exclusions, and conditions, without restricting non-excludable statutory rights.

10GST, Taxes & Statutory Charges

1. GST and other applicable statutory charges shall be levied as required by Indian law.
2. The buyer shall provide accurate billing, GSTIN, and delivery information before invoice generation.
3. Invoice amendments and tax adjustments shall be subject to applicable GST requirements.

11Limitation of Liability

To the maximum extent permitted by applicable law, Hazel Laminates shall not be responsible for indirect or consequential commercial losses arising from the buyer's improper handling, storage, installation, or unauthorized use of products. Nothing in these terms excludes liability or remedies that cannot lawfully be excluded.

13Acceptance of Terms

By placing an order, approving a quotation, making payment, or accepting delivery after receiving reasonable notice of these terms, the buyer acknowledges and agrees to the applicable Terms & Conditions of Hazel Laminates, subject to mandatory legal protections.

Hazel Laminates reserves the right to amend these terms for future transactions. Changes shall not retrospectively alter an accepted contract without agreement or lawful authority.